[ Vocabulary ]
What term describes being alert and caring about customers and their needs?
A. Composure
B. Troubleshooting
C. Attentiveness
D. Feedback

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Vocabulary › Viewa powerful or major influence or effect
A. extreme
B. impact
C. express
D. primary
Adverbial Clause of Cause and Effect › View
Identify the adverbial clause in the following sentence:
“When Mary Lennox was sent to Misselthwaite manor to live with her uncle, everybody said she was the most disagreeable-looking child ever seen.”
A. When Mary Lennox was sent to Misselthwaite manor to live with her uncle
B. everybody said
C. she was the most disagreeable-looking child
If Conditional › ViewI would never lend to you if I … (know) before.
A. know
B. knows
C. knew
D. had know
Future Tenses › View
Our plane (leave) from Schiphol at 2.30 pm.
A. will leave
B. is going to leave
C. leaves
D. is leaving